2015 by the Numbers
In 2015, the Federal Reserve Bank of Minneapolis processed:
- $10.9 billion of currency deposits from financial institutions, destroyed $1.3 billion of currency not fit for circulation and shipped $13.1 billion of currency to financial institutions.
- 91,397 transactions for 50 million investors who hold $172 billion in U.S. Savings Bonds, answered 442,750 calls and written inquiries from investors, and processed 178,837 incoming pieces of mail from investors and 73,056 outgoing pieces to investors as the Treasury Retail Securities site for the Federal Reserve System.
- 174,000 customer support calls and issued 46,000 credentials for Federal Reserve payment and information services as one of two national Customer Contact Centers.
- 276,390 calls and 2,137 chat requests, and created 375,312 tickets by the National Service Desk; Minneapolis is one of two sites that provide frontline IT support for the Federal Reserve System.
